Brain Re-routed

In researching yet more issues with my appliances, I ran across an absolute gem today called Shift Happens.




When I'm not battling appliances and unintentionally crusading for better customer service, this is the world that I live in and why I work with the people that I do. Thanks to the folks at Bring Good Things to Life for both the heads up on the video and also for information and moral support in dealing with the company that brought us flaming dishwashers and exploding oven doors.

Here's a tip - even if you've got good service most of the time, stuff still has to work and people have to feel fairly treated.

What gets you back on track again?